Well-known Credit Collections Agency
Manage a small team of 3-4 staff
Circa $100k – $130k
Our client is a well-known credit collection agency and is experiencing solid growth and rapid expansion. They provide specialised services in the acquisition and servicing of consumer debts alongside forms of financial counselling/ advice. They are looking for a dispute resolution manager that can oversee a small team of 3-4 staff.
Responsibilities will include but not limited to:
- Facilitating compliance with the ASIC Debt Collection Guidelines
- Monitoring compliance with policies, obligations, and regulations
- Investigating and creating appropriate outcomes on complaints received
- Managing accountability for complaints and internal dispute resolution
- Identifying breaches
- Liaising with stakeholders to remedy breaches
- Ensuring new legislations and changes are implemented successfully
Candidate qualities:
- 6+ years’ experience in the financial services space
- 2+ years’ experience in a similar role with a specific focus on managing a team
- Proactive, disciplined, autonomous
- Ability to influence outcomes
This role would suit someone who enjoys managing and mentoring a small to medium sized team.
Please send your CV to Caitlin Cox at Compliance and Risk Management Recruitment (caitlin@crmrecruitment.com.au) or call Caitlin on 0466 020 362 for a confidential chat.
